Frequently Asked Questions


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Is there free onsite parking?

There is Two hours of free street parking available on the Old Great Northern Highway, which for most people will cover their appointment time. You will require to obtain the free ticket form the parking ticket machine and place on the dashboard of your car.

What are your opening hours?

We are open every weekday Mon/Wed from 7am till 6pm, Tue from 8am till 5pm, Thu from 9am till 5pm and Fri 7am till 3pm. We do have out-of-hours times available which are by appointment only (please call us to enquire)

Is the clinic wheelchair accessible?

Yes, the clinic has wheelchair access.

Do you work late nights or weekends?

We are closed on the weekends, we do have late hours available by appointment only.

Can I claim my health fund rebate at my appointment?

Yes, we have onsite HICAPS claiming facilities available.

Do you accept Enhanced Primary Care (EPC) plans?

Yes. An Allied Health Care Plan is a Medicare-rebated funded program that consists of 5 (maximum) rebates per calendar year for Allied Health services such as Podiatry. You can speak to your GP about whether you would be eligible for this plan.

We do NOT Bulk Bill. Full payment is required on the day of treatment for each visit. Our receptionists will submit your claim to Medicare, and you will be refunded by Medicare within less then 24 hours. Please contact our receptionist if you have further queries.

Can I bring a friend or family member to my appointment?

Yes, you are welcome to have a friend or family member come and sit in with you on your appointment.

Can you refer me for x-rays, ultrasounds and lab tests?

Yes, we can refer you for medical imaging studies where required.

What should I bring with me to my appointment?

Please bring with you the results of any relevant tests or imaging you have had, a list of your medications, the shoes you wear most often including the shoes you exercise or go walking in, shorts or other unrestrictive clothing suitable for a foot and leg assessment, and a referral form if you have one. If you are under an EPC plan, have a DVA Gold Card or have a private health fund card, please bring these along too.

Do I need a referral to see you?

No, in most cases you do not need a referral to make an appointment with us. We only require a referral if you are with the Department of Veteran Affairs.

What is your cancellation policy?

We require 24 hours cancellation or rescheduling notice, otherwise the full appointment cost will be charged to your account.

Do you have moon boots, braces or walkers available?

Yes, we have a variety of assistive devices available, and can order them in on request too.

How often should I see a podiatrist?

Some people come in for regular foot, skin and nail care every 4-8 weeks. Others may need to receive treatment more frequently while they are recovering from a specific pain or injury. Your podiatrist will advise you of any further appointments required and their timeframes.

How can a podiatrist help children?

Podiatrists are trained in the unique differences in children’s feet, as well as the feet of adults. We can help facilitate healthy growth and development, help with growing pains, help with any abnormal walking patterns, as well as any other pains or problems that develop along the way.

How early is too early for me to bring my child to see a podiatrist?

Normally, we can see children from the moment they have started walking and as such, may be exhibiting some problems with their gait. On average, we see kids at age 4 to 5 onwards.